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Here are some answers to frequently asked questions about shopping, learning and working with Jamestown Distributors.
Topics:
Using the JD Big Book Digital Catalog
Getting a catalog
Credit card security
Shipping policies
Placing an order
Joining the email list
Job opportunities
Getting advice and information
Where we're located
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Q: How do I use the JD Big Book Digital Catalog?
A:
- Go to http://www.jdcatalog.com or go to the link from the home page on the right.
- Navigate to the products you are looking for
- You can use the text search from the "Search" link at the top
- You can browse all of the pages from the "Pages" link at the top
- You can visit the Table of Contents from the "Contents" link at the top
- You can use the index at the back of the book and click on the link of the product that you are looking for.
Other usability tips:
- You can make the pages larger or smaller by just simply clicking on them once, or by using the "Settings" link to tune your setup.
- If you click on the part number of a product, the product will be dropped in a cart in a new window.
- The pricing in the catalog is "List" you will see your discounted price in the shopping cart.
Common questions:
- Q: Can I shop from both the Digital Catalog and the regular website at the same time?
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- A: Yes, you can browse back and forth, both systems will put your products into your shopping cart.
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Q: How Can I Get a Copy of the JD Catalog?
A: You can get your copy of the Jamestown Distributors 2006 Buying Guide by clicking HERE to fill out a catalog request, or by calling us at 1-800-497-0010. Or, if you prefer, you may download a PDF version of the same catalog HERE.
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Q: How does Jamestown Distributors ensure my credit card security?
A:
Jamestown Distributors does all of its e-commerce on a secure server. You can be assured that your financial information will be safe and confidential while you do business with Jamestown Distributors online.
We will only use your personal information for the purposes of enhancing your experience and service with Jamestown Distributors. We use a variety of current technologies and processes for protection of our customer data. When you make a purchase, request a catalog or create an account on our website, your transactional information is transmitted in a safe, encrypted format.
As we progress into the future, we pledge to continually adopt new security technology as it becomes available. Your credit card information is protected by Federal Law. You are protected by the same federal law which protects all of your credit card purchases.
If you have any questions about your privacy or security, please call Jamestown Distributors 800.497.0010.
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Q: What are your shipping policies?
A: Jamestown Distributors will ship anywhere in the world.
Methods of Domestic shipment :
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Federal Express Ground
FED-EX Priority
UPS Ground
UPS Next Day
UPS 2nd Day
UPS 3 Day
USPS Priority Mail
Methods of International shipment :
FED-EX International
UPS International
USPS Express Mail
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***No Air Shipments***
Items marked with this note can only be shipped via ground transportation.
PLEASE NOTE: Your package's shipping charges are not calculated on the web or included in your total.
Shipping charges can only be calculated once your items have been picked and packed.
Your shipping charge will be the precise amount it costs us to ship your product to you, plus $2.50 shipping and handling per package.
All packages over $100 are insured. Insurance is included in the shipping charge.
If you have any other questions about shipping please call us at 1-800-497-0010 or email us.
We cannot bill thirdparty UPS or Fed-Ex Accounts
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Q: How can I place an order?
A: Online, by phone, or by fax.
Method for ordering online:
1. Catalog Quick Shop : Our secure Catalog Quick Shop allows you to place your order with part numbers directly from the catalog.
2. Jamestown store online : We have more than 10,000 products online using our shopping cart system.
Phone
800.497.0010 / 401.253.3840
Our Call Center is open from 8:00 AM to 5:00 PM EST Monday through Friday.
Fax
800.423.0542 / 401.254.5829
Please clearly list the part #, quantity, shipping address and phone number.
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Q: How can I subscribe or unsubscribe to your email newsletter?
A:
Jamestown Distributors uses an email newslist to provide information and special offers to its network of boatbuilders and woodworkers.
We will not disclose your address to outside sources. Please join us by clicking HERE.
To unsubscribe, click HERE and scroll down to the change/unsubcribe option.
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Q: How can I find out about and apply for a job at Jamestown Distributors?
A:
We believe that customers make great employees... come work with us! JD's offices and warehouse are a friendly, fun and professional environment. We offer employee discounts and a competitive benefits package. Please CLICK HERE to see our current job openings and to submit your resume.
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Q: Where can I get answers to my specific questions about Jamestown Distributors' products?
A: We're here to help! Here are some effective ways to get more information, advice and ideas regarding our products and your projects.
~ To read the answers to frequently asked questions about a variety of products and learn some reliable solutions to a number of woodworking, boatbuilding, repair, construction and maintenance issues, visit our technical FAQ page.
~ For technical data, usage tips and links to manufacturer's pages, please visit our index of Tech Tips.
~ If you can't find what you need by using the resources listed above, you may email us at: info@jamestowndistributors.com or call us toll free at 800-497-0010.
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Q: Where are your store and warehouse located?
A:
Jamestown Distributors is located in Bristol, Rhode Island. We are proud to be a located in the heart of the Rhode Island boatbuilding community and right down the street from the Herreshoff Museum. Our store, warehouse and offices are located in the Bristol Industrial park at
17 Peckham Drive
Bristol, RI 02809
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