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FAQ

Here are some answers to frequently asked questions about shopping, learning and working with Jamestown Distributors.

Topics:

Getting a catalog
Credit card security
Shipping policies
Placing an order
Joining the email list
Job opportunities
Getting advice and information
Where we're located
How do I locate an MSDS sheet on JamestownDistributors.com?
How do I check stock or availability of an item?
How do I calculate shipping?

Q: How Can I Get a Copy of the JD Catalog?

A: You can get your copy of the Jamestown Distributors master catalog by clicking HERE to fill out a catalog request, or by calling us at 1-800-497-0010. Or, if you prefer, you may download a PDF version of the same catalog HERE.

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Q: How does Jamestown Distributors ensure my credit card security?

A: Jamestown Distributors does all of its e-commerce on a secure server. You can be assured that your financial information will be safe and confidential while you do business with Jamestown Distributors online.

We will only use your personal information for the purposes of enhancing your experience and service with Jamestown Distributors. We use a variety of current technologies and processes for protection of our customer data. When you make a purchase, request a catalog or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

As we progress into the future, we pledge to continually adopt new security technology as it becomes available. Your credit card information is protected by Federal Law. You are protected by the same federal law which protects all of your credit card purchases.

If you have any questions about your privacy or security, please call Jamestown Distributors 800.497.0010.

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Q: What are your shipping policies?

A: Jamestown Distributors will ship anywhere in the world.

Methods of Domestic shipment :
Federal Express Ground
FED-EX Priority
FedEx Ground
UPS Next Day
UPS 2nd Day
UPS 3 Day
USPS Priority Mail

Methods of International shipment :

FED-EX International
UPS International
USPS Express Mail

***No Air Shipments***
Items marked with this note can only be shipped via ground transportation.

PLEASE NOTE: Your package's shipping charges are not calculated on the web or included in your total.
Shipping charges can only be calculated once your items have been picked and packed.

Your shipping charge will be the precise amount it costs us to ship your product to you, plus $2.50 shipping and handling per package.

All packages over $100 are insured. Insurance is included in the shipping charge.

If you have any other questions about shipping please call us at 1-800-497-0010 or email us.

We cannot bill thirdparty UPS or Fed-Ex Accounts

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Q: How can I place an order?

A: Online, by phone, or by fax.

Method for ordering online:

1. Catalog Quick Shop : Our secure Catalog Quick Shop allows you to place your order with part numbers directly from the catalog. Just type the part numbers into the "search or quickshop" bar at the top of any page and click "Go!" Using the "search or quickshop" feature is the fastest, easiest way to find what you're looking for on Jamestowndistributors.com.

2. Jamestown store online : We have more than 10,000 products online using our shopping cart system.

Phone
800.497.0010 / 401.253.3840
Our Call Center is open from 8:00 AM to 5:00 PM EST Monday through Friday.

Fax
800.423.0542 / 401.254.5829
Please clearly list the part #, quantity, shipping address and phone number.

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Q: How can I subscribe or unsubscribe to your email newsletter?

A: Jamestown Distributors uses an email newslist to provide information and special offers to its network of boatbuilders and woodworkers.

We will not disclose your address to outside sources. Please join us by clicking HERE.

To unsubscribe, click HERE and scroll down to the change/unsubcribe option.

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Q: How can I find out about and apply for a job at Jamestown Distributors?

A: We believe that customers make great employees... come work with us! JD's offices and warehouse are a friendly, fun and professional environment. We offer employee discounts and a competitive benefits package. Please CLICK HERE to see our current job openings and to submit your resume.

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Q: Where can I get answers to my specific questions about Jamestown Distributors' products?

A: We're here to help! Here are some effective ways to get more information, advice and ideas regarding our products and your projects.

~ For technical data, usage tips and links to manufacturer's pages, please visit our index of Tech Tips.

~ If you can't find what you need by using the resources listed above, you may email us at: info@jamestowndistributors.com or call us toll free at 800-497-0010.

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Q: Where are your store and warehouse located?

A: Jamestown Distributors is located in Bristol, Rhode Island. We are proud to be a located in the heart of the Rhode Island boatbuilding community and right down the street from the Herreshoff Museum. Our store, warehouse and offices are located in the Bristol Industrial park at

17 Peckham Drive
Bristol, RI 02809

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Q: How do I locate an MSDS sheet on JamestownDistributors.com?

A: Click on the item you need the MSDS sheet for, Click on the ?Links? tab. The link for the MSDS sheet will be listed here.

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Q: How do I check stock or availability of an item?

A: Click on the item and add one to your cart. Click on the checkout basket, the availability of each item is listed under the unit price.

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Q: How do I calculate shipping?

A: Enter the item(s) into your cart, click on the checkout icon, at the bottom enter your zip code. Any item that can ship VIA FedEx ground will be calculated here. Oversize items that cannot ship by FedEx ground cannot be quoted on line.

 


 
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