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Want a job that you'll love?
At Jamestown we are strong believers that happy employees make for happy customers. We want all of our employees to be successful and proud of their work. We encourage creativity and personality in the pursuit of constantly improving. We like to work hard and have fun. And we love what we do and who we work with.

Come join the team. Jamestown's offices and warehouse are a friendly, fun and professional environment. We offer employee discounts, a casual work environment and a competitive benefits package.

We are looking for individuals to fill the following positions:

(Updated 7/25/2016)

Inside Sale Representative
At Jamestown Distributors, we love boats. Our focus is in helping boaters repair, build and take care of their boats. Customers have trusted Jamestown Distributors for quality boating and boat building supplies since 1977. We are a family-run company in Bristol, Rhode Island. We take pride in offering customers a better experience with a small, strong team of individuals. If you are a detail-oriented, customer-centric person,looking for work, we are hiring!

Provide customer service and sales for Jamestown Distributors through consumer and commercial accounts in a personable manner. Provide customer service for all accounts through consistent contact and follow-up skills. Use knowledge of JD systems and materials to research information, process orders, provide problem-solving support, and tech support, within a timely manner, to maintain customer satisfaction, and account retention.

Primary Responsibilities:
  • Contributes to customer satisfaction by providing information to customers and sales representatives via telephone, fax, and email. Respond to inquiries regarding product availability, order status, product specifications, payment terms, sales programs, and JD policies.
  • Processes customer orders and manage transaction details; including accurate and timely order input, verifying and communicating customer information, items ordered, quantity and prices, shipping costs and details, additional items needed for the customer including substitutions, TotalBoat sales offers, answer technical calls, process internet orders, and other transaction processes as necessary.
  • Follow up on all verbal and written communications, and with consumer, account, and rep requests daily to insure satisfaction.
  • Administer the service for a specific territory of commercial accounts. Maintain scheduled daily outbound calling contact with territory accounts to anticipate needs and provide pro-active customer service support.
  • Manage customer service systems daily to insure that orders are being expedited.
  • Report any irregularities or potential problems to the Call Center Manager.
  • Contribute to the efficiency of the sales department and Jamestown Distributors by performing other related duties, as assigned.
Qualifications:
  • High School diploma or G.E.D. or demonstrated skills in organization, written and oral communication.
  • Computer literacy required; able to learn menu-driven ERP system, MS Excel, MS Word, including typing skills of 30 WPM.
  • Minimum of three years of customer service related experience. Must be able to demonstrate experience in customer relations and follow through skills. Marine industry experience, marine retail experience, and equivalent knowledge a plus.
  • Required experience:
  • Customer Service/Inside Sales: 2 years

If you are looking for a position that provides great flexibility and you have marine industry experience, please send us your resume at employment@jamestowndistributors.com.

 

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