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Ordering, Shipping & Return Info
Three easy ways to order:

1. Online
Jamestown Distributors online store: We have more than 75,000 products available for purchase on our web site.

2. Phone
800-497-0010 / 401-253-3840
Our Call Center is ready to take your order from 8:00 am to 5:00 pm EST Monday through Friday. Please have your customer number and order details available when you call.

3. Fax
800-423-0542 / 401-254-5829
When faxing orders, please clearly list the part #, quantity, shipping address and phone number.

Additional Information:

  • We gladly accept payment with American Express, MasterCard, Visa or Discover credit cards.
  • Flammable and hazardous items may not be shipped through the USPS or via UPS air service.
  • We welcome orders from outside the US. We require prepayment either by credit card or wire transfer in US dollars
  • We do not back order items under $10 in value.
  • There is no free shipping on backorders.
 
Shipping:

Fast and reliable -- Jamestown Distributors will ship anywhere in the world.
Methods of Domestic shipment:
  FedEx Ground
UPS Next Day*
UPS 2nd Day*
UPS 3 Day*
USPS Priority Mail
USPS Express Mail
Common Carrier

*Does not include Sat or Sun delivery
Methods of International shipment:
  FED-EX International
UPS International
USPS Priority Mail
USPS Express Mail
 

No Air Shipments
Items marked with an asterisk can only be shipped via ground transportation.

Some package's shipping charges are not calculated on the web or included in your total. Some shipping charges can only be calculated once your items have been picked and packed.

Your shipping charge will be the exact amount it costs us to ship your product to you, plus $2.50 shipping and handling per package.

Rush Order: Expedited delivery is available on some items for an extra fee. If the order is placed before 3pm EST Mon-Fri your order will ship that same day.

All packages over $100 are insured. Insurance is included in the shipping charge.

Clearance Products

For clearance products, no returns or back orders.

Blow Out Products

For blow out products, no free shipping, returns or back orders. Ships immediately.

Flat Rate Shipping Offer Rules & Details

Offer is only valid for online orders containing the qualifying coupon code. Order may be shipped via Ground shipping only, within the continental U.S. only.

Some product exclusions apply. Items not eligible for this promotion include, items marked "hazmat product" in your shopping cart, storage shelters, shrink wrap rolls, boats, kayaks, boat stands, any liquids over 5 gallons, Torqeedo motors, any items over 6' in length, as well as any other heavy and/or oversized items that cannot be shipped FedEx ground or items that require additional UPS charges. Excluded items are at the sole discretion of Jamestown Distributors and may include additional items not listed here.

Free Shipping Offer Rules & Details

Free Shipping offer is valid only for orders placed with an appropriate coupon code. Only orders shipped via Standard Ground shipping and within the Continental U.S. will apply. This offer can not be combined with other special promotions and coupons. Limit one shipment per customer.

Some product exclusions apply. Items not eligible for this promotion include, items marked "hazmat product" in your shopping cart, storage shelters, shrink wrap rolls, boats, kayaks, boat stands, any liquids over 5 gallons, Torqeedo motors, any items over 6' in length, as well as any other heavy and/or oversized items that cannot be shipped FedEx ground or items that require additional UPS charges. Excluded items are at the sole discretion of Jamestown Distributors and may include additional items not listed here.

If you have any other questions about shipping please call us at 1-800-497-0010 or email us.


 
Tech Advice:

If you need more information on any of the products we sell, give our technical staff a call. Our knowledgeable team is here to help you with your projects. Please call Monday through Friday 8:00 - 5:00 EST
Call 800-497-0010 or tech@jamestowndistributors.com


 
Easy Returns:
  • Return within 30 days and receive a full refund
  • No restocking fee - if returned within 30 days
  • Call 800-497-0010 for your Return Authorization #
  • Please write your Return Authorization # on the outside of the box and include your customer number, Return Authorization # and a list of the items being returned inside the box.
  • All returned products must be unused and with all original packaging and packing materials.
  • No Returns for special order items, clearance items, electronics, boat covers, cut lengths of material or hazardous materials, such as paint, resins and adhesives.
  • Return shipping must be prepaid by the customer unless the error was ours.

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