This was the first time using your company but I do have to admit it was because I as looking for the Flo-n-Go that I purchased. You did have the best price and it was fairly easy navigating your website. I like the e-mails you sent soon after the order notifying me the order was placed and sent. I received the item quickly and that was appreciated. I'll will be using your company again as needed.
Victor - 11/15/09

Your customer service is as good as your website, best I've seen in the marine space. I'll be back.
Jan R. - Afton, MN - 10/22/09

I would like to say your service was excellent. I have been dealing with another supplier online and have gotten nothing but the runaround. One company has lost a customer and I will continue to purchase my boat material needs from you guys. Have a great day.
Don - 10/19/09

I wanted to let you know that I received my product today. Very fast delivery and let Laura know that it was packed excellently. I will surely use your company again very soon.
Larry - 9/21/09

I just wanted to relay what a pleasant experience it was in ordering through your company. While placing my order online, I found your website was very easy to use. I also spoke to a representative over the phone to receive information about placing orders online and by phone. I truly appreciate having such a pleasant experience and will look to you again for future needs. Thanks!
Beth Z. - York, ME- 8/20/09

Your company is absolutely amazing when it comes to processing and shipping orders. I don’t believe I recall ever getting the quick turn around Jamestown performs on not just one but every order I’ve placed. Congratulations on a smooth running organization and keep up the good work!
Donald R. - Asbury, NJ- 8/14/09

I wanted to thank you for the fast service on my recent order. The teak oil I ordered had proven difficult to find, not only did you carry it but it was at a good price too. That combined with fast shipping made this a very satisfying purchase. Thank you!
Logan - 6/12/09

My order arrived several days ago, it arrived in good order and am glad to have the product. Wish to send a message for the benefit of Chris who did the packing. Superb job and in my view/opinion deserves accolades for his job in packaging.
Lew H. - Apo, NY - 5/30/09

Wanted to let you know that this order arrived at my door on 5/19/09. It was packed by Jason (An Excellent Job by the way) and shipped on UPS Ground 5/12/09. Five days from you to the Southwestern corner of Oregon and two hours from a major city or Interstate 5. As near as I can tell Snappy Teak-Nu is only available East of the Mississippi River. It works as well as the reviews say it does. Thanks for the quick service .

Lauri was good help when the web site was a little ambiguous as to size and amount of product that I needed. She checked with the distributor and got back to me right away. We have an Open Boat Show this Sunday and I need this to spruce up the decks and bright work on my 33' Nauticat motor sailer. I'm grateful to both of your employees and send them my heartfelt THANKS!!!
Ken P. - Brookings, OR - 5/21/09

Great customer service. I need this paint this weekend and you’ve exceeded my expectations for getting it shipped today! I’ll tell everyone you guys really care about your customers.
Paul H. - Davie, FL - 5/12/09

I just want to say that your service is great and it really helped that you were willing to match another places price. Your sales staff was very helpful.
Mike & Teresa Phillips - Thompson Falls, Montana - 4/10/09

Thank you! I am very pleased with everything concerning that order. Fast
shipping and great products. I look forward to doing business again.
Larry - 3/16/09

I appreciate your timely service, reasonable shipping costs, and the great "800" line staff members I've talked with.
Dan Herrema - 3/10/09

I just wanted to say how impressed I am by your outstanding service. I placed a small order yesterday morning. The salesman was pleasant, courteous, and very careful about the particulars in helping me find what I needed. Much to my pleasant surprise, the order arrived this morning around 11am. Since it is a part I needed for a project I was working on, the quick shipment enabled me to complete the project today rather than have to continue it on Monday. You can be sure you’ll hear from me in the future.
John Newman - 2/6/09

Great catalog! Great selection! Great prices! Great service! What else is
there to say but... Great Company!! Thanks!
Daniel - 12/15/08

The rod is what I needed, it came protected in the cardboard tube and is fine. The delivery time was great, so overall I give you a 10 out of 10.
Graham S. - 11/17/08

Ordering was easy, delivery was prompt and the quality of the item was
what I expected.
Roger L. - 11/17/08

I just want to tell you, your service is unreal. I ordered on Tues at 3:30 and I received it to day at 2:30, what great service, thank you very much.
Dennis W. - 11/5/08

I was pleased with the Epoxy and the pumps I recently purchased. I am a wood turner and after seeing a demonstration by Marilyn Campbell (professional turner) decided to try some ideas of my own. Thus far, it's working fine. I plan to continue what Marilyn got me started doing and will, no doubt, be ordering more epoxy and related items in the near future. The service and prompness of your organization was more than satisfactory!
Gary B. - Hendersonville, NC - 10/31/08

My experience with your company was perfect. The product I purchased was priced in line with your competitors and was delivered within two days. Great job!!
Chris G. - 10/28/08

I have never had a bad experience dealing with your company, and I have been buying from JD since 1982, now I find myself starting a new boat building project and coming back to you again to source all my needs. Your pricing seems competitive and again I have never had a bad experience dealing with your sales staff. They are efficient and very knowledgeable. I will end this with a congratulations, you have built yourself a very nice company!
Phillip D. - 10/24/08

I have to tell you guys that you have one of the best designed, most efficient and easy-to-use websites in all of e-commerce. I use a lot of websites. If they all functioned the way yours did the internet would be a better place. Please consider giving lessons.
Brian T. - Los Angeles, CA - 10/23/08

I use the internet for shopping quite often and my dealing with JD was very satisfactory. The ordering process was simple, shipping/delivery was prompt and the product (ospho) which I have used before is great.
Roy - 10/9/08

Dave, thank you for correcting the problem so quickly. I've been very
pleased with Jamestown - the wide selection, value, and prompt delivery.
Now I'm every bit as impressed with your personal effort in customer
service.
George S. - 9/16/08

On Sept. 9, I put in an order for Roll Off Cleaner, on Sept. 11 to my amazement I received it. Congrats to Mike who packed it, I needed a blow torch to unpack it. LOL. I will definitely be ordering from Jamestown again. Thank you!
Tom H. - 9/11/08

Great service! Thanks!
Doro C. - Charlottesville, VA - 8/26/08

I ordered several 6 foot long galvanized steel threaded rods expecting delivery in a week or more. They arrived the very next day - and packaged to perfection! That is superb customer service.
Bill A . - 8/20/08

Thanks for the quick shipping and what appears to be a quality product. Also, thanks to Laurie who called me immediately after placing the order on-line. She had a question about a "Note" I included in my order and wanted to make sure she understood it BEFORE placing the order. Your organization understands quality processing of orders and is very prompt in getting the product out to the customer. Thank you so much!
Paul D. - Leominster, MA - 7/31/08

Thanks again for great service and friendly relations. I appreciate it when it's made simple for me and that's just what you did no hassle or confusion!
Robert M. - Sebastian, Fl - 7/30/08

Thanks for the fabulous service - you folks are just great and I am so fortunate to come across your webside. Thanks again!
John P. - Olympia, WA - 7/24/08

I received the shipment the day after I placed the order online, and it was very well packaged. Thanks a lot. You people are first class.
R. H. Locke - 7/15/08

I want to thank you for your fast shipping of your captains varnish. It worked great for my boat-like project. Your website was very helpful in my decision of what to use.
Dennis B. - Nederlan, TX - 6/12/08

Many thanks for the fast turn-around, totally impressed with the service.
Paul M. - Eastleigh, UK - 11/5/07

Thanks so much for the quick delivery of the correct item. I ordered the same item from another online vendor over three weeks ago and still have not received the correct color paint. Your speedy and accurate service is much appreciated.
Sy B. - New York, NY - 10/2/07

Great service... very quick, very professional .... thanks a lot
Ronald R. - 10/1/07

I really appreciate your quick response to my concern. Everyone at your establishment made me see a company with integrity. It is rare. Thank you again!
Edwin K. - Lawton, OK - 6/21/07

I would like to thank you for your great service and fast shipping, me and my son are going to get into boat building and you are the missing link to everything we might need. The catalog you included and the video you emailed was a great surprise. Once again thank you, and we will look forward to the next business dealing we will have.
Paul R. - 5/16/07

Just received...GREAT products...Great service!!! Will definitely buy from you again as well as refer you to others!
Tom F. - Apache Junction, AZ - 5/14/07

Received my order today, thanks. I must say, this was most professional, expedient and super fast. I will recommend you anytime, to anyone. Hope to do business again!
Lou - 4/7/07

Thank you for your assistance. This greenhorn-wanna-be-computer-
addict needs TLC until he gets the hang-of-it (which may be never!).
Your system is good-ignorant friendly-in case you wondered. Your product is great. Excellent consistency. Darlene did a great job on my last order.
Gilles F. - 3/9/07

I placed an order on 2-26-07 and received it in good order on 03-01-07. It just does Not get any better than this!! I must say I am extremely pleased with the fantastic service that I received from your Company. Your website and service are really second to none. This was not a large order but the service and selection was Real Big and your extremely prompt attention to my order was most refreshing. Thank you again!
Leon E. - 3/1/07

You have great customer service skills - too bad we don't have more people like you working ! Well - I am a customer for life! Again, thanks!!!
Kim P. - Georgia - 1/9/07

YOU ARE AWESOME!!
Robert A. - Ridgecrest, CD - 12/4/06

Order was received as scheduled. Thank you for the prompt service.
Art S. - 11/28/06

Thank you very much for getting my paint out so fast. It arrived less than 24 hours after I ordered! I will definitely use your services again when I have the need.
Julie Z. - 9/29/06

Thanks you very much for your fast response. I will definitely look to your company for future orders.
Norm W. - 9/15/06

I want to thank you for mailing my order out via USPS Priority mail. I received the small package today (in just 3 days) in California. I will take care to ask for this method in the future for smaller orders as it is competitive with west coast suppliers. My business is the custom design and production of high end woodwork & furniture. I really like the image and care your company exhibits, and will recommend you to sailing club members and boat builders.
Richard S. - Chico, CA - 9/11/06

You folks are awesome!! And I also wish to add that you have fantastic customer service and Laurie is a great example of such!! Have a great day!!
Bob K. - Spokane, WA - 8/21/06

I just wanted to pass along my thoughts on your website: FANTASTIC. BRILLIANT. HANDSOME. To all those involved in the design and coding my sincere congratulations on a job well done. I've been away from my project (a complete restoration of a long neglected Farrier F9) and now that I return I see you've redone your site -- it's a beautiful interface, is very easy to use, it keeps stuff in your cart when you forget to log in at the beginning... what a monster job it must have been putting it together, thanks for persevering!
Chris W. - Charlottesville, VA - 8/9/06

I've been ordering quite a few things through you for the past couple months. The service and prompt shipping of everything is greatly appreciated-as is the convenience of chats like this. Thanks.
Dave - 6/28/06 - From our live chat.

Thanks for the quick ship! Remarkable!
Mark C. - Germantown, MD - 6/23/06

I'm midway through building my first strip canoe, and stumbled upon your website while searching for supplies. I just wanted to let you know you've earned a loyal customer. Your website is efficient and logical to navigate, all three of my orders were shipped fast, your email updates crisp and to the point and everything has arrived in solid packaging. I just ordered more stuff via phone this morning, and you're as professional on the phone as you are online. Thank you for excellent service.
Theo - Ithaca, NY - 6/20/06

Nice customer service! You will be getting more business in the future. Thanks again!
Larry J. - 6/7/06

I made a very small order (below) -- which you shipped same day (Friday / received on Monday).......with NO HANDLING FEE. I greatly appreciated this. I know you don't make any money on these little tiny orders, but you helped me when I needed it and that's why I remain a loyal customer and tell my friends about you.
Richard W. - Houston, TX - 4/29/06

Excellent Web Site, Easy to find what I need. Great prices too. Thanks for being there.
Hans A. - Bloomington, MN

I like the new format, esp. the tips and non-shocking text.
Jim

Hi Guys, my order arrived safely, thanks(Gorilla glue). Please thank Laura for wrapping it in a local newspaper as it makes interesting reading! Regards and thanks again.
Alan R. - Ireland

Thank you for the great service on my recent order. It's a pleasure doing business with someone who gets it right the first time.
Dave W.

Just wanted to tell you how great your service is, everything was received as ordered and fast. Dave did a superb job pulling and packing. Thanks.
Don

The new site is great.....much easier to navigate and find stuff.
JHG

Several weeks ago I ordered some West System epoxy, hardener, and pumps from a competitor. While the outside box arrived undamaged, the cans inside were all dented, and the pumps were bent too. The items were just placed into a box with packing peanuts. Also when I opened the gallon can, it was significantly less than full even though there was no visible leaking anywhere inside the box. I didn't have time to hassle with returns or the wait for a new shipment.

I ordered two gallons of West System epoxy and two quarts of hardener from Jamestown Distributors. I couldn't believe the difference in packaging. Jamestown wrapped each can in its own cardboard, then boxed the boxed items in another cardboard box with filler. The items arrived in 100% perfect condition. Also, when I opened the gallon cans, I found them significantly more full than the gallon from your competitor. This stuff is expensive and should not arrive damaged, or be short product. I am much more satisfied with the quality of service from Jamestown Distributors and will probably be making the rest of my purchases from you!
Jim

Your new site is excellent. Please keep up the good work to the benefit of your customers. The tech tips are really great.
Anonymous

I want to compliment you on your speedy service! I placed an order for 5 items about 9:00 am and received them at about 11:00 am the next day. A little over 24 hours for order filling, pickup and shipping is beyond expectations. Unfortunately, I will now probably expect it every time.
Peter D.

Wow! Ordered Wednesday, arrived Thursday. Thanks for the great service!
Holly W. - Hamden, CT.

Impressive delivery time - you guys amaze me. I ordered on Monday and received the fasteners on Wednesday. how do you do that? Thanx for being so good at what you do.
John V.

It landed here on Sunday, and since yesterday was a holiday, I will be clearing it in tomorrow. Still 20 days to spare before it needs to be delivered! All came through very well, and there was no indication of any freight being paid, therefore, no duty on the freight charges to Tropical! Perfecto! Thanks again, and I hope you are feeling in good form!
Sheryl & Erik G.

Love the online ordering. Thanks!
Roger S. - Essex, VT

My compliments on your new web page. Though you’re on the wrong end of the country, your web page allows us “left-enders” to find your products quickly and effectively.
Samuel T. - Olympia, WA

Your new web site design is excellent, but I would still buy from you even if you had none. Your prices are hard to beat!
Rand L.

I am a long-time customer from when you were in Jamestown, and I appreciate very much your quick delivery service to Jamestown. I just took a look at your new website and it looks good.
William S.