We are committed to getting you the supplies you need for your projects, and to providing world-class order and technical support during these challenging times. Doing so while also doing everything we can to ensure the health and safety of our team means that some things may take a bit longer.
We are open and accepting orders both online and over the phone
Our website is open 24 hours a day. Our Total Support Team is available Monday through Friday from 8 AM to 5 PM EST, if you'd like to place an order by phone.
Please allow a little extra time for your order to ship
We have implemented robust safety measures to protect our operations teams, including personal protective equipment, distancing, and other initiatives. Please allow additional time for order processing and fulfillment. We are working hard 7 days a week to ship as quickly as possible.
Yes! You will receive an email as soon as your order ships
Once your order ships, you will receive an email that contains shipment details like order contents, ship date, shipping method, and tracking number.
Here's how long it will take to receive your order (once it ships)
Just about all orders ship from our Rhode Island warehouses. From the time your order ships, it will generally take 1-5 business days for your order to arrive, depending on where you live. The shipping confirmation email will contain tracking information you can use to track delivery ETA.
Yes! Tech Help is always available
The Total Support Team are safely working from home and available to answer your product or project questions. The best way to reach us is to submit your questions here. We will respond by email or phone as soon as we can! Need immediate assistance? Call us at 800-497-0010.
Unfortunate news: Due to Coronavirus and the growth of TotalBoat, we have decided to close the Jamestown Distributors retail storefront permanently
Here at JD, we just don't have the room or resources to operate the store properly. We are not leaving, we are just online!
You can depend on our tech help and expedited shipping from our support team, M-F 8:00 AM to 5:00PM and our website 24 hours a day! Over 20,000 products are available on our website, and we'll ship to you anywhere in the world, even Rhode Island.
These are difficult times, and many of us have been feeling pretty cooped up lately. We invite you to stay in touch, and share your projects with others by joining us on our JD Facebook, TotalBoat Facebook, and TotalBoat Instagram pages.
Stay healthy and safe!